Before we get down and dirty with your viral carrier – which sounds really gross, but I assure you is actually quite awesome – you might want to check out our previous chapters.
We’re currently on the fourth step of Creating Your Viral Marketing Engine, where we are methodically showing how to achieve vitality for your product or service.
If you’re all caught up or really want to get knee-deep in viral carriers, by all means, carry on.
As you build out and examine your viral loop, you’ll soon find that you’re leaking users in various ways.
This can happen for any number of reasons.
Finding these leaks, and putting a cork in them, will make things incrementally better every day.
So long as you’ve got your analytics tool(s) reporting data correctly, they will reveal exactly where these corks in your funnel should go, whether that means fixing a bug or addressing a bounce rate issue.
This way, you can effectively eliminate these leaks and get users flowing through your funnel as they should.
This kind of thing will happen often within your traditional sales funnel. That’s just the nature of optimization.
This is why the same process should take place with viral optimization – and it all begins with your viral carrier.
A viral carrier is a method through which invites are sent to other users by existing users.
In other words, it’s HOW people share or invite others.
Most sites don’t think twice about this.
They assume sharing is a spur-of-the-moment thing and hope and pray for a miracle.
Usually, one never happens. Why?
Because good viral marketing is engineered.
It happens on purpose, and it’s carefully thought out, planned, and optimized by analyzing live interactions with your users, visitors, and/or customers.
You can then make informed decisions as a result.
So, based on what you know about your users, how does the typical user send invites?
Is it via email?
Social media?
Snail mail?
Text?
Tied to the ankle of a pigeon?
Paper airplane?
Do you even KNOW?
Regardless of what your answer is – ask yourself this even better question:
Based on my service, what is the most relevant and logical method to send invites?
If it’s a social service, sending invites through social media makes the most sense.
Thus social media is your best potential viral carrier.
If it’s a team collaboration tool used to manage employees or co-workers, email is far more logical.
Thus, email is your best potential viral carrier.
Get the picture?
Great. Now, let’s look at . . .
Before discussing your specific viral carrier, let’s discuss viral growth metrics and the two KPIs that can make or break any viral marketing campaign.
To help, we’ll be joined by our good friend - Math.
The first metric we’ll look at is:
Let’s say User A has sent out 2 invites to other users in the past month, and User B has sent out 4 invites in that same time period.
We need to find the average of these two numbers during this time period, which is represented by the following equation:
i = (total number of invites sent) / total number of users
i = (2 invites from User A + 4 invites from User B) / 2 total users = 3
So during this time period, i = 3. Not bad, right?
But wait, the math doesn’t end there!
The variable i only refers to the number of invites SENT per user on average – not the number of new users you get in return.
You don’t care about i by itself; you care about GROWTH!
To determine how many users you get from these invites, you need to factor in the average conversion rate on invites sent out by your users.
Let’s call this conv%.
Let’s assume you have that same i value of 3 invites sent out per user on average.
Let’s then assume that out of those 3 invites sent out, 1 of those people who received an invite becomes a user.
So . . .
conv% = total number of new users / i
conv% = 1 new users / 3 invites sent = 33.3%
So 33.3% of all invites convert into new users.
MATH STRIKES AGAIN!
Both i and conv% are incredibly important viral metrics for viral optimization. Both are heavily dependent on the viral carrier.
Here are a few questions you need to ask yourself – and test ruthlessly – to ensure you can boost these two metrics as much as possible:
Do all this, and your viral carrier will become one of your most powerful growth assets.
Your i value (number of invites sent) depends heavily on how valuable, in-your-face, and quick your invites are delivered through your viral carriers.
It will also depend on the saturation level of your viral carrier.
In other words, the volume of competitors or other services are/have been using these carriers in the past.
However, before we dig into the finer nuances of all that, there’s something that will affect your i value even more – your branching factor.
And that’s exactly what we’ll discuss next.
If you want to go viral, you need your users to invite others.
It’s as simple as that.
...But making this process too time-consuming or labor-intensive is a surefire way to go nowhere slowly.
So what’s a Viral Hero to do? Find out in our next chapter.
SIDE NOTE: if you want to hear me talk about all things growth, startups, and inspiration, hit me up on Twitter, Instagram, and LinkedIn!